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Check Point Wins 2011 Award for Best Web Support Site | |
Posted: Tue May 31, 2011 04:43:47 PM | |
Redwood City, CA — Tue, 31 May 2011 Check Point® Software Technologies Ltd. (Nasdaq: CHKP), the worldwide leader in securing the Internet, was announced a winner of “The Ten Best Web Support Sites of 2011” by The Association of Support Professionals (ASP) for a third year, recognizing Check Point’s excellence in online service and support. The Check Point Support Center features enhanced knowledge base resources, user forums, as well as Live Chat and Remote Access capabilities that have contributed to improved customer satisfaction rates. "For most technology companies, web support sites have become the primary channel for interacting with their user community and often a well-executed web support strategy leads to more customer loyalty,” said Jeffrey Tarter, executive director of the Association of Support Professionals. “Check Point has developed a site with a rich set of features, all elegantly integrated in terms of navigation and logical workflow. For users, the Check Point site delivers a very friendly customer experience.” The ASP award winners were determined by a panel of judges with expertise in web support using a scoring system based on 25 separate criteria, including overall design, navigation, search implementation and customer experience. Check Point’s solutions and real-time support ensure customers have 24/7 access to the critical resources they need to keep their organizations protected. “When it comes to IT security and support, every minute counts. Customers need to have confidence in their security systems and the resources available to ensure their networks and data remain protected at all times,” said Sharon Schusheim, vice president of technical services at Check Point Software Technologies. “With a commitment to this initiative, our team of experts changed the way we create and share technical knowledge with customers and developed new tools and methods of real-time communication. We are honored to be recognized by the ASP for our leading support capabilities.” Key benefits of the Check Point Support Center include:
Check Point’s Support Center website is an essential part of the tools and resources provided to customers, partners and the growing community of over 70,000 security professionals certified through Check Point’s industry-leading CCSA, CCSE, CCEPE and CCMA programs. “With hundreds of support and professional services engineers around the globe, we remain committed to maintaining exceptional customer satisfaction and will continue to develop innovative support initiatives to address customer needs,” concluded Schusheim. |